At ku9q, the privacy of your personal data is our highest priority. This page clearly explains what information is collected, why it is collected, and what rights you have.
Security index — based on monthly audits
How ku9q keeps your data secure — six core principles
At ku9q, your personal data and payments are protected by bank-grade 256-bit SSL encryption. When you see the padlock icon in your browser, your connection is secure.
Ku9q does not sell, rent, or transfer your personal data to any third party. This is not merely a policy — it is a core principle we stand by.
Ku9q only collects the information strictly necessary to provide its services. We do not request any additional or unnecessary data.
You have the full right to view, correct, or request the deletion of your personal data at any time. ku9q will respond within 72 hours.
Which cookies ku9q uses and why — everything is explained in detail on this page. No unnecessary tracking cookies are used.
Ku9q strictly enforces an 18+ policy. Age is verified at registration and during KYC — accounts found to belong to minors are closed immediately.
By creating an account on ku9q or using our services, you are considered to have agreed to this Privacy Policy. If you have any questions, please contact us support@ku9q.netto get in touch.
This privacy policy applies to ku9q.net and all its associated services. ku9q is an online gaming platform built for players in Bangladesh, and we take data privacy very seriously.
In this policy, "personal information" refers to any data that can directly or indirectly identify you — such as your name, phone number, email address, national ID number, or payment details.
Ku9q only collects information strictly necessary to operate its services. Below is a detailed breakdown of what data is collected and under what circumstances.
| Type of Information | When It Is Collected | Why It's Required |
|---|---|---|
| Mobile Number | At Registration | Account Verification & Security |
| Password (hashed) | At Registration | Account security |
| Date of Birth | At Registration | Age Verification (18+) |
| National ID / Passport | At KYC Verification | Identity Confirmation |
| Payment information | During deposit / withdrawal | Transaction Processing |
| Device & IP information | Each session | Security & Fraud Prevention |
| Game & betting history | Play Time | Account management & bonus eligibility |
Ku9q never stores full card numbers, CVV codes, or bank passwords. Payment details are held exclusively as encrypted tokens.
Ku9q uses the information it collects solely for the purposes listed below. Your data is never used for any purpose without your consent.
Ku9q may send you promotional messages — however, you can turn these off at any time from your account settings. Your data is never shared with third parties for marketing purposes.
Ku9q servers are hosted in internationally certified data centers operating under the highest security protocols. All data is stored in an encrypted state.
Ku9q does not sell or rent your personal information. However, limited data may be shared with certain trusted service providers as necessary to operate the platform.
Outside of the cases listed above, ku9q never shares your data. Strict confidentiality agreements are in place with all third-party service providers.
Ku9q uses cookies on its website. Cookies are small text files stored in your browser that help enhance your experience. Below is a breakdown of the cookies ku9q uses.
You can disable cookies through your browser settings. Please note that disabling essential cookies may affect how ku9q functions.
Ku9q strictly prohibits providing services to anyone under 18. Protecting minors is our highest priority.
Parents can use family filter software to monitor their children's online activity. For more information on responsible gaming at ku9q, Responsible Gaming page is recommended.
Providing false age information will result in permanent account termination and forfeiture of all balances. This strict policy exists to protect our members.
Ku9q believes every member should have full control over their own data. Your key rights are outlined below.
You may request to see what information ku9q holds about you. Contact support and the information will be provided within 72 hours.
If any of your information is incorrect, you can request a correction. General details can be updated directly from your account settings.
You may request to close your account and have your personal data deleted. Please note that certain information may need to be retained for a specified period due to legal obligations.
You can request your account data in a machine-readable format (CSV/JSON).
You may object to your data being used for marketing purposes. Opt out of marketing communications at any time through your account settings or by contacting support.
If you believe ku9q has violated your privacy, you can file a complaint at support@ku9q.net. We will respond within 3 business days.
Ku9q may update this Privacy Policy when necessary. Any changes will be made in accordance with the following guidelines.
For any privacy-related questions, requests, or complaints, please reach out to our dedicated Data Protection team.
Email: support@ku9q.net
In the subject line, write: "গোপনীয়তা অনুরোধ" or "Privacy Request"
Response time: within 72 hours (business days)
Requests can be submitted in Bengali — our team is fully able to respond in Bengali. All privacy-related requests are handled with strict confidentiality.
As online platforms multiply in Bangladesh, so do data breaches. Many people are understandably hesitant to share personal information online — and that concern is valid. ku9q recognizes this reality, which is why privacy protection has been a core principle behind every technical decision we make.
Every time you make a deposit on ku9q via bKash or Nagad, your transaction data travels through a 256-bit SSL tunnel — the same level of encryption used by banks. In plain terms, no third party can intercept your mobile number or payment details.
It's a question many people ask — and rightly so. ku9q's honest answer is this: only your payment providers (bKash, Nagad, Rocket) receive the minimum information necessary to confirm a transaction. Beyond that, ku9q has never shared — and will never share — your data with any advertising company, data broker, or marketing agency.
Access to data is restricted even among ku9q's internal staff. A customer support agent can only view your support tickets and relevant account details — not your full payment history. This tiered access policy reflects a modern standard in data protection.
Ku9q may use your gaming history to show you relevant offers — for example, if you primarily bet on cricket, you'll see cricket-related promotions. This is aimed at improving your experience, not at bombarding you with ads. This personalisation never involves third-party advertising networks.
If you prefer not to receive personalized offers, simply disable the "Personalized Promotions" option in your account settings. ku9q will still show you general promotions, but targeting based on your personal data will stop.
Upon receiving a request to close your account, ku9q will delete your personal data within 30 days. However, in compliance with anti-money laundering laws, transaction records may be retained for up to 5 years — strictly for financial audit purposes, and never for marketing or any other use.
Learn more about the full terms and conditions Terms & Conditions page. Visit our Responsible Gaming section to learn more Responsible Gaming page. ku9q is fully committed to keeping your account and personal data secure at all times.
🔒 Safe & Trusted
Now that you know our privacy policy, join with confidence. Your data is fully secure at ku9q — we've got you covered with bank-grade encryption and a strict data policy.